Shop Policies

Payments

The Watershed shop accepts credit card and Paypal payments that are completed on a secure server. 5.5% sales tax will be added to purchases sent to Maine addresses.

Shipping

At this time, Watershed only ships items within the continental United States. Customers may select if they would like their orders shipped via USPS or Federal Express. As a small nonprofit, we are only able to pack and ship purchases twice a week. The shipping speed and carrier selected by the buyer will be honored on all orders. Please note that the shipping speeds quoted at checkout indicate the time that the item is in transit, not the time in which you will receive your item(s).

Local Pickup

Customers in the area may select the "local pickup" option. Our phyiscal address is: 103 Cochran Road, Edgecomb, Maine. Due to COVID-19, Watershed employees are working remotely and will arrange a pickup date and time within a week of an order being placed. Same day pickup is not available.

Returns, Exchanges and Refunds

If you are not satisfied with your purchase for any reason, please contact us to arrange a return or exchange. For a full refund, minus shipping costs, unused, unworn, and undamaged merchandise must be received by Watershed within 30 days of the purchase date.

Watershed accepts exchanges or returns for store credit up to 90 days after the original purchase. Customer is responsible for return shipping, and for replacement shipping in the case of an exchange. No returns or exchanges are accepted beyond 90 days of purchase. To return an item, send it securely packed in the original packaging to:

Watershed Shop
103 Cochran Road
Edgecomb, Maine 04556

Damaged Merchandise

If your purchase arrives damaged, please contact us at shop@watershedceramics.org. Save all boxes and packing materials. We will work with you to issue a replacement or refund.